Most asked questions by our guests.
How do I book?
You can book through our website.
What are your payment methods?
For our website booking we only do accept direct payment or bank deposit. For bank to bank payment, please email us for request at reservations@pantawanguesthouse.com of our bank informations.
When is your check in and check out time?
Our check in and check out time is 12 noon.
What is your cancellation policy?
No charge if cancelled 2 days before the date of the arrival. If cancelled a day or during the arrival only 1 day not use will be charged and the rest of the day will be refunded. In case of no-show, full reservation will be charged.
My reservation is already prepaid can i ask for refund?
We're sorry but it's not possible. All prepaid reservation cannot be refunded. Refer to the cancellation policy from our affiliate where you booked.
I will stay for a week/month, can i get a discount?
Yes! Email us for the weekly and monthly rate.